Shipping & Returns

Product Return Information

JMS warrants to the original purchaser the following:

Your JMS Product will be free from defects in materials and workmanship for a period of three years from the original purchase date. The warranty covers the product itself, not the cost of removal and re-installation of the product. JMS may extend the limited warranty on a case by case basis, considering the circumstances of the warranty claim. JMS products that are not installed according to the supplied instructions may not be covered by warranty.

Specific conditions that will VOID the product warranty:

• If the product case has been opened or the product has been modified or repaired.
• If the product was not installed correctly or exposed to the elements (if applicable).
• If the product has been tampered with or damaged by: negligence, misuse or accident.
• If the product enclosure has been opened or contains missing components.
• We will not reprogram, re-purpose or update any product to support a different vehicle other than the vehicle it was designed to support from the factory.

Non-JMS Brand Parts Warranty

Aftermarket parts purchased from JMS  that are not manufactured by JMS are covered under the original manufacturer’s warranty and are not covered under the JMS product warranty.

Service, Repair & Warranty:

Contact JMS via our support website (support.jmschip.com) for a Return Authorization.

All returns should be sent freight pre-paid and should include; Proof of Purchase and a letter that contains a clear explanation of the product issue, your contact information and the Return Authorization Number.

The Return Authorization Number should also be clearly written on the outside of the box.

The support.jmschip.com website will allow you to track the progress of your return.

All warranty returns are processed via the website support.jmschip.com.  Returns should be returned freight pre-paid and should include; Proof of Purchase and a memo that contains both the Return Authorization Number and a clear explanation of the exact product issue. The Return Authorization Number should also be clearly written on the outside of the box.

JMS is not liable for any and all consequential damages arising from the breach of any implied or written warranty in regards to the sale of this product, in excess of the purchase price.

Damaged/Defective Items:

If you receive a damaged or incorrect item, contact customer service no later than 10 business days of receipt. On a case-by-case basis, we will cover shipping charges via a UPS call tag or reimbursement up to $20.00 upon receipt of the item, which must be returned fully intact with the original packaging via a common carrier that provides package tracking. If there is extensive damage to the carton, refuse the order and contact customer service immediately. Please have your order number available when you contact customer service.